Applications – GMH Gruppe
Uninterrupted expert support and fast, flexible answers to our customers’ questions – this is what you can expect from our highly committed team members. Using standardised procedures and Best Practice methods, they will find the best solution for you: supra-process, traceable, reliable and efficient. In addition, we also take over responsibility for permanently defined IT functionalities.
Individual performance packages with a modular price system, transparency, measurability and documentation (ticket system) for the various services, regular reporting and guaranteed availability (SLAs) are all included. Our aim is always to boost the performance of your IT structures - standardised, harmonised and reliably operating, and on a 24/7 basis when needed.
Dependable IT services
Solutions at a glance
Together with the customer, GMH Systems optimises IT operations: from IT services and platforms, via IT operating procedures and stabilisation of data-security, up to and including flexibilisation and dynamisation of the IT system for continuously changing business needs. Whether on-site or via our Service Desk’s support line, all our services are furnished flexibly and on-time. We use both tried-and-proven methods and modern new tools to assure this.
The growing complexity of SAP system landscapes, combined with the high demands made on the performance and availability of applications, necessitate the know-how available only from qualified and experienced specialists. We are your expert partners for the operation, servicing and maintenance of your SAP systems and the associated peripherals - enabling you to concentrate exclusively on your core business.
In addition to support of the basic applications, our service also includes the organisation of complete SAP application systems. Our support team will answer your questions, while we implement new task solutions for you, with the result that existing applications are further evolved and new applications and modules added. In this way, your SAP systems remain up-to-date, secure and available at all times.
Here an overview of our SAP services:
- SAP monitoring/basic administration
- Support/customer liaison from our SAP Competence Center (2nd Level Support)
- SAP support packages/Add-ons/PlugIn SAP
- Note management
- User and role management
- Communication SAP/SAP Service Marketplace/SAP ONE Support
- System backups/client copies
- SAP release changes/Unicode migrations/installation of enhancement packages
- Applications, customising, development
Interfaces with subsystems are constantly gaining in importance. We are exactly the right address if you wish to integrate a subsystem into SAP. Thanks to our experience, acquired in numerous projects – scanner solutions for finished-goods warehouses and inventories, for example – we know how to assure data-consistency between systems.
Our Subsystem Services team takes care of the applications and processes in your systems which rationally complement the core SAP processes. These are usually coupled with SAP as the lead system and fulfil requirements not implementable using SAP products alone. They take the form of near-production systems (PDA, TNA, MDA, QDR, material-flow tracking, scanner and weighing system solutions, etc.) and also special planning systems and systems for special uses (communication with authorities, consolidation, industry solutions, etc.). Our SAP support team is at your disposal for your questions during operation. When you encounter new requirements, we implement them for you by developing existing applications further or by integrating new applications and modules.
Here an overview of our subsystem services:
- System installation
- System monitoring
- Support/customer liaison for applications (2nd Level Support)
- Application modifications
- Data maintenance, reporting
- User, profile and terminal management
- Backup and recovery
- System backups
- Release changes
Communication and cooperation are the basis for corporate success. The interchange of knowledge and information between employees, business associates and customers confronts companies with technological challenges, however. Microsoft SharePoint provides efficient solution methods and opens up new potentials for cooperation: release, organise, find, draft and administer.
We have been successfully providing advisory and integration services for SharePoint-based web portals for years. In addition to implementation of SharePoint into an existing IT infrastructure, our services also include training and support. We will assist you during operation of SharePoint applications and in continuously assuring their stability. Our highly competent team augments and expands SharePoint where this is rational and necessary and will find solutions when the standard ones are not enough.
Overview of our SharePoint services:
Constantly rising competitive pressure is obliging all organisations to cut their costs. An important factor in this is optimisation of business processes and of administrative corporate functions, such as Finance/Controlling, Human Resources, Procurement and IT, in particular. Such administrative tasks can be concentrated at Shared Service Centers (or SSCs, for short). You can then exploit economies of scale by concentrating processes of comparable types while, in addition, standardised design will improve quality in the sectors and departments that use the SSC.
The introduction of an SSC is usually linked to three principal aims:
- Cost reductions, with a simultaneous improvement of quality
- Focusing on core capabilities
- Standardisation and harmonisation of business processes