IT infrastructure – GMH Gruppe
Only an optimum IT infrastructure can assure effective work. Our specialists assure a stable overall system, from software distribution, via license management, server operation, web-hosting and networks, up to and including IT security. Enquiries are coordinated centrally by our Service Desk, which can be reached 24/7. We deploy standardised service processes orientated around ITIL to ensure that solutions run reliably and work efficiently. In this way, we assure performance improvement, standardisation, harmonisation and operational dependability in your organisation.
Our solution portfolio for IT infrastructure
Effective and efficient work necessitates an optimum IT infrastructure. Whether it’s software distribution, licence management, server operation, web-hosting, networks or IT security – we relieve you of all the burdens associated with the subject of IT infrastructure. In this way, we assure stable IT processes and provide you with flexible service.
Our services are based on interconnected service concepts. The result is an IT infrastructure that assures the stable running of your business processes and enables you to react flexibly to change. All enquiries are centrally administered via our Service Desk, which is available 24/7.
Whether Desktop, Network, Hosting or Shared Services, we deliver special services for outsourcing, which can include the following elements, depending on the required scope:
- Individual service packages with modular pricing
- Service transparency and measurability
- Regular reporting
- Service documentation (ticket system)
- Guaranteed availability (SLAs)
- Process optimisation
Our ranges of services assure for your organisation:
- Performance improvement
- Standardisation and harmonisation
- Operating reliability
Services at a glance
We deliver the support you need: tailor-made for your hardware, and covering PCs, notebooks, clients, Smartphones, tablets, mobile phones, printers, scanners, along with your applications and user authorisations.
The number of IT systems holding important company data is growing continuously, as is their geographical distribution, whether offline, online or mobile. We network your communications, always with a view to future IT technologies and always taking account of increasing IT security needs - from planning through to commissioning, from LAN via WAN and VPN through to WLAN.
We will find the optimum solutions, exactly matching the needs of future IT technologies, compliance and complex technical structures. We deliver what you need, from commissioning in close cooperation with you, up to and including expansion and standardisation of your IT infrastructure. To do this, we precisely define the requirements lists, responsibilities, competencies and measurable service-level agreements.
The route to optimisation of business processes, particularly for the purpose of cost-cutting with simultaneous improvement of quality or the focus on core capabilities, frequently results in concentration of tasks in Shared Service Centers (SSCs) - in the case of Human Resources applications, for example. Our experts will support you through the restructuring of tasks and responsibilities using defined interfaces and service levels to enable you to exploit synergy effects optimally.